Operations & Events Manager

JOB PURPOSE

The Operations Manager's mandate is to plan, organize and supervise all logistical, technical and customer experience aspects of events organized by the Trois-Rivières Lions. He or she will play a key role in ensuring smooth operations, venue safety, participant satisfaction and consistency of actions on the ground. He or she will act as a central link between suppliers, internal teams and external stakeholders, always keeping in mind the efficiency, sustainability and quality of the fan experience.

MAIN RESPONSIBILITIES

Logistics planning and coordination:

- Develops the overall operational plan, including layout requirements, equipment, services and resources for all club events.

- Manages equipment and material requirements, including set-up and tear-down of various activities.

- Manages and assists with set-up and tear-down before, during and after games.

- Plans and directs all operational follow-up meetings with internal teams and external suppliers.

- Participates in the coordination of pre-match ceremonies and match presentations.

- Coordinates infrastructure logistics, equipment delivery and installation.

- Works closely with suppliers and external partners.

- Recruits, supervises and schedules game day staff.

- Works closely with all club departments to understand their needs in setting up events.

- Establishes deadlines.

- Produces post-event reports to evaluate performance and identify areas for improvement.

Manage event operations:

- Supervises game day staff, security, event corporation and concessions.

- Acts as contact person for all game day stakeholders.

- Handles unforeseen events and ensures rapid decision-making and effective communication with internal teams.

- Organizes and coordinates the team's off-ice events (press conferences, launches, golf tournaments, benefit evenings, etc.).

- Ensures a smooth and memorable experience for fans at games (fluidity at the entrance, atmosphere, complaint management).

- Follows up with customers.

- Ensures that every operational aspect contributes to a smooth, pleasant and safe experience for all participants.

- Works in collaboration with all departments and external stakeholders to ensure consistent implementation.

- Ensures compliance with protocols requested by the city and the ECHL.

Community :

- Participates in the community plan strategy with the marketing department.

- Manages the implementation and organization of our non-profit organization.

- Represents Lions at external community activities and events.

- Plan and execute the 50-50 game day, jersey draws, Chuck-a-puck and budget follow-up.

- Plans and organizes community events.

- Participates in the execution of activation kiosks throughout the year.

Boutique :

- Oversees boutique operations (employees and inventory).

All other related tasks

REQUIREMENTS AND PROFILE
The candidate must :

- College or university degree in administration, recreation, operations management, project management or other relevant field;

- 4 to 5 years' experience in a similar position;

- Bilingual in French and English, written and spoken;

- Ability to maintain, develop and sustain relationships with external partners;

- Excellent planning, coordination, problem-solving and stress management skills;

- Demonstrate autonomy, rigor and initiative;

- Good self-management, judgment and professional integrity;

- Valid driver's license

Attendance at all 36 home games and all team events is required at all times. This position involves atypical working hours.

Interested candidates can send their CVs to ac@lions3r.com, mentioning the name of the position in the subject line. Please note that only candidates selected for an interview will be contacted.