1. OUR COMMITMENT TO YOU
You are the primary reason for everything we do. That's why we strive to maintain your trust by treating your personal information with respect and giving you control over it.
It is therefore important to us that you know what information we collect about you and how we use it.
2. PRIVACY NOTICE
Our privacy notice is designed to meet your needs. How it applies depends on how you interact with us. For example, if you:
Purchase a ticket from us, we will use the information you provide to fulfill our and event partners' commitments to you in providing this service and, if permitted, keep you informed of other events that may be of interest to you; and
Your choices and rights under the different scenarios are explained in more detail below.
What information do we have and where do we get it?
We collect and store various types of information about you when you create an account, purchase tickets, contact us and use our websites.
How and why do we use this information?
We collect and use your information for a variety of purposes, including to help you access offers that are relevant to you, to communicate new information to you, for marketing purposes and as required by law.
Your choices and rights
In accordance with your rights, you can choose whether or not to receive commercial communications from us. You also have the right to access the information we hold about you.
Protecting your information
We always take steps to ensure that your information is protected and securely deleted when we no longer need it.
Contact our team
If you have any questions or comments about this notice or the way we handle your information, please contact us at email@example.com.
4. WHAT INFORMATION DO WE HAVE AND WHERE DO WE GET IT?
When you create an account and purchase tickets or subscribe to our newsletter. When you create an account, buy a ticket, register for a pre-sale or transfer a ticket to a friend, we collect information about you. Depending on the service we provide, this may include contact and billing information, such as your name, address, postal code, e-mail address and telephone number.
When you use our website. When you use our website, we may use tracking tools such as cookies and web beacons, to collect data about you such as what you did and did not do while using our site, or the site.
When you contact our support teams. When you contact our customer service teams to ask a question or give us feedback, this serves as evidence to us and enables us to provide the necessary help to resolve your issue.
When you use social media and public online forums. When you use social media within our website, post on social media platforms or post in a public space or on one of our websites, this platform may provide us with information about you.
Fan images. When you attend an event, we collect your images through photos taken by on-site photographers. These images may sometimes be used in our marketing activities or publications on social networks or other platforms.
5. HOW WE USE YOUR INFORMATION AND WHY
5.1 To fulfill our contract with you
When you make a purchase. We use your information when you sign a contract or carry out a transaction with us (for example to purchase merchandise or a ticket) in order to:
- process your order
- send you customer service emails, including booking confirmations and event reminders
- accept payment, and
- provide you with customer support.
5.2 For our legitimate business interests
Marketing. To communicate information or offers about upcoming events, products or services to you - this may include emails, advertising messages and web notifications, SMS or via social networks.
Advertising and cookies. To deliver tailored advertising and marketing communications via our websites.
Market research and user feedback. To carry out market research and analysis to help us improve and personalize our products. We may also contact you as part of satisfaction surveys or to participate in user studies (e.g. focus groups). We include an unsubscribe option for this type of contact if you no longer wish to receive them.
Personalization. To ensure that our messages and website are relevant to you.
5.3 For our overriding legitimate business interests
To prevent or detect illegal behaviour, to protect or enforce our legal rights or for any other reason permitted by law. For example, to ensure that tickets reach the correct recipients. As such, we may use your information to prevent ticket sales, misuse of our intellectual property (for example, our brands or those of our event partners), fraud or other crimes.
Event security. To protect our supporters and ensure the security of our operations and those of our partners.
5.4 Where you have given your consent
Marketing. To communicate information or offers to you about upcoming events, products or services - this may be by email, via push and web notifications, SMS or via social media platforms. You can change your marketing preferences at any time, see Your rights and choices below.
Advertising and cookies. To deliver personalized advertising and marketing communications via our website and apps.
6. WITH WHOM WE SHARE YOUR INFORMATION
Third party products. If you have purchased a package that includes a product or ticket from another company, we will share data with them so they can process and fulfill your orders.
Legal disclosures. We may share information to respond to a court order or subpoena. We may also share information if permitted or required by law to do so by a government agency or investigative body. We may also share information when investigating potential fraud.
Successors. We may share information with any successor to our business or part of it. For example, in the event of a sale of part of our business, we may share our customer list as part of that transaction.
We may share your information for purposes not described in this policy. We will inform you in advance.
7. YOUR CHOICES AND RIGHTS
If you have given us your consent, you may withdraw it as follows:
To stop receiving our advertising messages, you can change your preferences in your account, follow the unsubscribe instructions in the emails we send you or contact us and we'll do it for you.
You have certain choices about how we use your information.
You have rights regarding the collection, use and sharing of your personal information.
Depending on where you live, you may have specific rights regarding your personal information. We explain below what these rights are and how you can exercise them:
Disclosure. You have the right to request a report showing what personal information has been collected, shared and sold about you.
Deletion. You have the right to request that we delete any personal information collected from or about you.
Correction. You have the right to ask us to correct inaccurate personal information collected from or about you.
Refusal to sell/process. You have the right to refuse the sale of your personal information. You also have the right to refuse the processing of your data for targeted advertising or profiling purposes.
Non-discrimination. We will not discriminate against you on the basis of exercising any of the above rights.
You may request that any of the above rights be exercised by sending an email to "firstname.lastname@example.org".
Personal information collected:
Names and pseudonyms
Interactions with customer service
Information on transactions carried out via our services
User preferences and attributes
Cookies/web beacons -
Our sites and applications are not designed for children. Our sites and applications are designed for adults. Children's personal information is not knowingly collected. If you are a parent or legal guardian and believe that your child has provided us with information, please contact us.
8. PROTECTING YOUR INFORMATION
We have security measures in place to protect your information. The security measures we use depend on the type of information collected. If you believe that an unauthorized account has been created using your name, please contact us at email@example.com. We are not responsible for third-party websites and applications. If you click on a third-party link, you will be redirected to websites that we do not control. This policy does not apply to the privacy practices of those websites. Please read the privacy policies of other websites carefully. Our site may also serve third-party content that contains its own cookies or tracking technologies.
We only retain your information for as long as is necessary to provide the services you request, for the purposes described in this policy and for any legal purpose for which we are required to retain the information. For example, we retain certain purchase information for accounting and tax purposes, even after your account has been deleted. Our retention policies depend on the necessity of the information to provide the product or service, the consents that have been given for the use of personal information and any legal, contractual or other obligations that require us to retain personal information. We will securely delete your information when it is no longer needed for these purposes, in accordance with our company policies.