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Sales & Customer Service Intern

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GENERAL DESCRIPTION

Reporting to the Director of Sales and Customer Experience, the Sales & Customer Service Intern must be ambitious and motivated. The selected candidate will be responsible for handling customer calls, providing technical support and assistance in selecting the ticket package best suited to their needs, supporting the ticketing and sales teams, contacting prospective customers, following up on assigned sales opportunities, and updating customer records using the team’s CRM software.

MAIN RESPONSIBILITIES

Sales

  • Make several cold calls per day and engage directly with fans on-site during home games to identify ticket sales opportunities using the available tools.
  • Sell group tickets, Flex packages, and other regular ticket packages.
  • Maintain accurate sales reports and customer records.
  • Perform any other related duties.

Customer Service

  • Act as the main point of contact for customer requests, questions, and feedback.
  • Handle incoming calls and convert these opportunities into higher-value ticket package sales.
  • Provide exceptional service in all interactions with existing and prospective customers.
  • Use CRM software for all data entry.
  • Coordinate activities with the ticketing department to ensure all orders are processed and fulfilled efficiently.
  • Collect and manage accounts receivable accurately and diligently.
  • Perform any other related duties.

QUALIFICATIONS & SKILLS

  • Currently enrolled in sales, professional selling, administration, marketing, or a related field.
  • Excellent command of French; knowledge of English is considered an asset.
  • Strong interest in the sports and events industry.
  • Strong customer-service focus and excellent interpersonal skills when interacting with the public.
  • Strong organizational and priority-management skills.
  • Initiative, autonomy, and a strong sense of responsibility.
  • Strong teamwork and interpersonal communication skills.
  • Comfortable using technology and digital tools.
  • Experience with ticketing or sales software is considered an asset.

 

Interested candidates may send their résumé to elm@lions3r.com and include the job title in the subject line of the email. Please note that only candidates selected for an interview will be contacted.